Privacy Policy

1) What personal data we collect

Depending on what you submit, we may collect:

• Contact details: name, email address, and phone number.
• Trip planning details: traveler details you provide (such as names, ages, and preferences), dates, and other information in your request.
• Communications: information you include in messages and records of correspondence.

2) How we use personal data

We use your personal data to:

• Process your inquiry and provide trip planning support.
• Contact you about your request and coordinate next steps.
• Improve our service and maintain records of requests.
• Comply with applicable legal obligations.

3) Legal grounds (Ukraine)

We process personal data based on appropriate lawful grounds, commonly consent, and for the performance of our legitimate activities related to handling your request.

For personal data processing, we refer to: Закон України "Про захист персональних даних" № 2297-VI (стаття 6) and Закон України "Про захист персональних даних" № 2297-VI (стаття 11).

If you subscribe to marketing communications or other electronic outreach, we require prior consent (opt-in) and provide an unsubscribe/refusal path.

For electronic communications, we refer to the Закон України "Про електронні комунікації" (Про електронні комунікації) (information provision regarding electronic communications in the presence of prior consent).

4) Sharing and service providers

We may share personal data with service providers that help us deliver services related to handling your request (for example, IT/hosting, analytics, customer support, and communications). These service providers process data only to the extent necessary to perform their functions and are required to protect personal data.

We do not sell your personal data.

5) How long we keep data

We keep personal data for as long as needed to process your request and fulfill legal obligations. After that, we delete or anonymize data in accordance with our internal procedures and applicable law.

6) Your rights

You can exercise your rights regarding personal data under Ukrainian law, including the right to request access to your data, correction, and information about its processing. You may also withdraw consent where processing is based on consent.

If you submit consumer-related claims connected to our services, you can file a complaint/claim using the contact details below. We aim to handle your complaint in accordance with the consumer rights procedure.

For complaint submission procedure, we refer to: Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII (стаття 13(2) — порядок прийняття претензії).

7) Contact us

To exercise your rights or ask questions about processing, contact:

We also provide provider/seller information and contact details before any online ordering/contract conclusion, where applicable, in line with: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII (стаття 7).